User profile
Managing your user profile
The profile page can be used to manage your user account. Click the "My profile" menu item on the top-level menu to access it:
Accessing the My Profile page via the menu
The user profile page

Profile

The Profile section allows you to manage your personal information attached to your user account. The only required information in this section is your name; Company, Phone Number and Address are all optional.
If you wish to change these details, make the desired edits and click Save changes.

Change Email Address

Changing your email address requires additional verification, as it is used for account recovery:
  1. 1.
    First, enter a new address and click Change email
  2. 2.
    Ardexa ([email protected]) will send an email to the new address with a four-digit numeric code
  3. 3.
    The app will display a "Confirm change of email address" dialog. Enter the code from the email and click Change email address
Change of address confirmation code email, sent by [email protected]
Confirming change of email address
Emails will also be sent to your previous email address to notify you of the change.

Change password

To change your password, enter your current password and a new password, with confirmation and click Change password.

Multi-Factor Authentication (MFA / 2FA)

Ardexa supports two-factor authentication via the Google Authenticator, Microsoft Authenticator or other compatible mobile apps. Once enabled on your account, you will need to enter your email and password, plus a six-digit one-time password generated by the app you have linked to log on to the Ardexa Cloud.
Enabling multi-factor authentication is highly recommended for users with a high level of privileges in a workgroup (Workgroup Owners, users with Control Devices or Tunnel permissions) as it vastly improves security on your account.
If not enabled, malicious actors only need to acquire your email address and password to gain access to the Ardexa Cloud, which will grant them access to any Ardexa agents that you can access.
Click Enable multi-factor authentication and follow the wizard steps to enable it on your account.
The main steps involve:
  1. 1.
    Generating a QR code, which can be scanned by your authenticator app
  2. 2.
    Entering a code generated by the app. Once successful, two-factor authentication will be required for future logins
If you have issues entering a confirmation code, you can re-start the process and generate a new QR code.
Email [email protected] for any issues with two-factor authentication, including lost devices.
Workgroup owners have the option to require multi-factor authentication to access their workgroup via the view:
ADMIN > USERS

Token

A token is generated each time you log on to the Ardexa Cloud, and is used to authorise any requests you make on the platform. This is not relevant to most users, but developers may find it useful for testing requests against Ardexa's API without needing to issue a fully-fledged API token. Tokens last for ten (10) hours after logging in.

Workgroups

This section displays the Workgroups you have access to. Your Default Workgroup selection determines which workgroup will be displayed after logging on to the Ardexa Cloud.
If you have access to a large number of Workgroups, you can opt to hide some by clicking on the Hide? checkbox. Hiding a workgroup will prevent it from appearing in the workgroup drop-down menu on the top-left of the screen.
Last modified 5d ago