Alerts

Near Real Time Alerting is available in the Ardexa cloud.

Menu -> Alerts

Near Real Time Alerting is available in the Ardexa cloud. It allows email notifications when you need to be notified about significant events or conditions from your sources and machines:

1. Device Offline: when an agent has continuously been offline for some time

2. Query: when a set of conditions evaluates to true over a period of time

3. Data is Absent: when a data stream has stopped reporting, even though the agent is online

All incidents

Incident Chart

About Alerts

Alert records allow you to create conditional tests that will raise an Incident record when the condition is met.

About Incidents

When a predefined condition is met from your parent Alert a trigger will create an Incident entry.

• You can be notified when an incident is raised.

• You can view all Incidents ever raised by a particular Alert

• You can view Active incidents and acknowledge them.

• You can chart your incidents to visualise your running environment.

Tab: All Incidents

The default landing tab of the Alerts view is the ALL INCIDENTS tab. This view allows you to select predefined alerts in your current workgroup and retrieve all historical incidents associated to the selected alert. This is similar to running a search from the SEARCHES view over the incidents_log table.

You can apply a predfined [Timeframe] or select your own custom timeframe from the timeframe picker.

Tab: Active Incidents

The ACTIVE INCIDENTS tab displays all the current active incidents for the corresponding Alerts selected on the LHS.

Active incidents

In this view you may acknowledge Incidents individually or all at once.

NB. The incidents displayed in this view are a different subset of records to the historical records in ACTIVE INCIDENTS or INCIDENTS BY CHART , hence some discrepancies may be observed.

Incident concepts are further expanded in the section below, here.

Tab: Incidents By Chart

Create and select an Alert on the LHS selection pane to begin charting your historical Incidents stored in the incident_logs table.

Timeframe

Choose an appropriate period via the timeframe picker to chart incidents.

Alerts Timeframe

You can chart the incidents of many alerts at the same time.

Incidents are charted by predefined aggregates based on the time period you choose.

If a predefined timeframe doesn't suit your needs then you can choose a custom value.

Hint: if your alert produces no incidents, then the chart will be empty

Hint: timeframes do not apply to the Active Incidents Tab

Prerequisites

Some Alerting features depend on other configuration items being present in the workgroup.

Device Groups

Alerts can be applied to all devices in a workgroup, or to a specific subset of devices defined by a Device Group. See Device Groups for more information, or navigate to: Admin -> Workgroup -> Device Groups Tab

Source Labelling

Query & Absent Data alerts are applied to device sources with a specified source label.

Hint: [SOURCE MANAGEMENT] is accessed from the menu:

Admin -> Workgroup

Where you can define:

• Labels

• Rules

• Sources

• Dashboard settings

Permissions

Alerts can be viewed by any user in the workgroup with the 'Read' permission. In practice, this is all users in the workgroup.

Alerts can be created, updated and deleted by users with the 'Coordinate' permission.

Users attached to a specific Device Group have some additional restrictions when interacting with Alerts:

1. Device Group users can only see Alerts configured against their Device Group

2. Device Group users with the 'Coordinate' permission can only create, update & delete Alerts configured against their own Device Group

3. Device Group users are unable to edit Source labelling settings. They can, however, use pre-existing source labels to configure Alerts.

Settings

1. Severity is a pre-defined metadata field which identifies the severity of the alerts from Low - Medium - High

Set severity when creating / editing alerts

1. Categories are user-defined metadata fields, similar to tags / labels, which allows zero-to-many relationship. Properties includes name and colour which can be set by clicking the gear icon (settings) beside NEW ALERT button.

Defining Categories

Set categories when creating / editing alerts

Creating an Alert

To create an Alert, click on the [NEW ALERT] button toward the top of the page on the LHS. Give the Alert a descriptive, unique title.

To add a notification email address, enter the address in the email list & click the Add button. Clicking the small cross on the right of an email address will remove the address from the notification list.

Once you are satisfied with the configuration of your Alert, click the [SAVE] button to create it. This will initiate monitoring of the Alert condition in the cloud immediately.

The three alert types you may choose from:

1. Device Offline Alert

2. Query Alert

3. Data is Absent Alert

are expanded in the following:

DEVICE OFFLINE Alert

Creating a Device Offline Alert

Device Offline Alerts will trigger when an agent has been offline (ie. unable to connect to the Ardexa Cloud) continuously for a defined period of time.

To configure a Device Offline Alert, in addition to Title & Email addresses, you will need to specify:

1. A [Device Group] which you would like to alert on, or All Devices in the workgroup

2. The Device Offline [Duration], with options ranging from Immediately to Offline more than 1 day

A Device Offline alert, configured to trigger when any device in the workgroup is offline for more than 10 minutes.

QUERY Alert

DATA IS ABSENT Alert

Editing Alerts

To edit an Alert, select the pencil icon on the right side of the alert list.

Edit / Delete Alerts

This will open the same pop-up dialogue box as used for creating a new alert.

Make the required changes and click [SAVE]. Clicking [CANCEL] will discard your changes.

Note: Affect on Incidents when Editing Alerts

Editing an Alert will delete any related Incidents raised by the Alert.

However, historical logs of these incidents, stored in the incidents_logs table are not deleted and will still be available from the [SEARCHES] interface.

Editing an Alert may also immediately trigger/re-trigger conditions that raise incidents, resulting in possibly in multitudes of incidents being raised at once.

Deleting Alerts

To delete an Alert, select the options button against the alert > Remove.

Note: Affect on Incidents when Deleting Alerts

Deleting an Alert will delete any related Incidents raised by the Alert.

However, historical logs of these incidents, stored in the incidents_logs table are not deleted and will still be available from the [SEARCHES] interface.

Help in Alerts

Want to know more about alerts or a particular action in general? Launch contextual help for your current action by selecting the Help menu item, or where-ever you see the button.

Incident Concepts:

Active Incident

An active incident represents a condition that is not yet resolved. When it becomes resolved it will be closed. When closed it can always be viewed as a record entry in the incidents_logs table.

A notification is set on the parent Alert of the Incident, eg. an email, then you will be advised until the Incident is Acknowledged.

Acknowledged & Unacknowledged Incident

An active incident as an acknowledge/unacknowledge status. While an incident is unacknowledged you will be notified if a notification is set on the parent Alert.

Note: Acknowledging an Active incident does NOT close the incident. It will remain open until the condition is resolved.

Incident Logs

The history of all raised incidents, active/closed/acknowledged, are stored in the incident_logs table.

These can be viewed through the [SEARCHES] view or graphed via the [INCIDENTS BY CHART] tab in the [ALERTS] view.

Viewing & Acknowledge an Alert's Active Incidents

When an Alert's conditions have been met for a particular source, the Alerter process in the Ardexa Cloud will raise an Incident for the Alert. Any single Alert may have many Incidents.

To view your active incidents navigate to the [ACTIVE INCIDENTS] tab from the [ALERTS] view.

Select Alerts to View their Active Incidents

• Select the Alerts whose Active Incidents you wish to View

This view displays all the active incidents for every selected alert on the LHS.

Note: if your selected alert has no active incidents then the table will be empty.

Acknowledge an Incident

Click on the Acknowledge All button.

Acknowledging Incident concepts are provided here.

Email Reminders

When a near real time alert is triggered, that is to say the conditions are met for an alert, it will send an email alert to the identified recipients. A resolved email will be sent when the conditions no longer meet the alert criteria. If condition is still active, a reminder email will be sent every 2 hours, 1 day or 1 week. The default is 2 hours, but it can be changed by navigating to: Admin -> Workgroup -> Settings Tab

and changing the Alert reminder setting.

Source

For Query or Data is Absent alerts, you will need to specify a data source. Sources are 1 or many streams of information coming from 1 or more device. Labeling data sources make it much easier for someone to understand the data coming in, without having to understand the underlying data structures coming from the device. Label the source(s) of data, from the device(s), by using the settings in:

Admin -> Workgroup -> Labelling Tab

Data is Absent

This alert type reports when data is not being received by the cloud, from the device. If the device is offline, this alert will not be triggered. If an agent is offline, it is assumed that it is functioning, in which case the Ardexa agent will cache all events. When the agent comes back online, all events will be sent to the cloud. If however, when the agent comes back online, the data is not there, then an alert will be raised.