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Active Incidents
The Active Incidents card displays incidents created by Ardexa's Alerting feature that are currently active.
A sample Active Incidents card
Columns
Location
Indicates the location in the workgroup's entity hierarchy affected by the incident. Alerts that cannot be mapped to an entity will not be displayed in this card, but can be viewed in the Alerts page.
Clicking on an entity in the location will navigate to that entity's default dashboard.
Alert
The name of the Alert that created the Incident.
Severity
Indicates the severity level assigned to the relevant Alert at the time the Incident was raised. See the Prerequisites section of the alerts page for more details.
Categories
Displays applicable Categories assigned to the relevant Alert at the time the Incident was raised. See the Prerequisites section of the alerts page for more details.
Started at
The date/time that the Incident was raised.
Configuration
Configuration options for the Active Incidents card
Rows per page
Sets the maximum number of Incidents displayed at a time in the Active Incidents table. Setting this to zero will display all available rows. Use this with caution in large workgroups with potential for large numbers of incidents, as it can impact dashboard performance and layout.
Maximum incidents to display
This setting limits the total number of incidents that will be displayed in the card. The card will display the most recent incidents affecting the current entity and any descendants. For a complete view of all Active Incidents, see the Alerts page.
